Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Savvy processes personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, bicycle intake, repairs, collection, and related communications.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights may vary depending on the type of data and the reason it is held.

To make a privacy request, a person should provide enough information for us to identify the relevant records and confirm the request. We may ask for additional details before responding, and we may decline a request where the law allows us to do so.

Requests are reviewed before action is taken to protect customer and workshop records.

We retain personal data for the period needed to manage the service relationship, complete the repair process, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.

The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a notice on the website when a change is material.

We may revise this policy when our practices, website features, or legal duties change.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare quotes, obtain approval for additional work, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, and send operational reminders where appropriate. We also use limited technical data to keep the website secure and functioning properly.

Processing is limited to workshop operations and related administration.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting or form providers, communication tools, and other operational partners that help us run the workshop and website. Where a third party handles data for us, we expect it to use the information only for the agreed purpose and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a valid request from a public authority, or a legal process. We may also share information to protect our rights, investigate misuse, or address a safety or security issue.

Legal disclosure is limited to what is necessary in the circumstances.

Contact Information

Privacy email
sales@iconapronrainbow.click
Privacy phone
+687 75.28.54
Mailing address
Dumbéa, Province Sud
Privacy contact
Use the contact details below for privacy questions, data requests, or policy concerns.
Contact Page
01

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, and limited technical data such as device or browser information. Where needed for service delivery, we may also record communication history, collection summaries, and maintenance reminders.

The data collected depends on booking, workshop intake, and website use.
02

Sources of Data

We collect data when a person makes an inquiry, books a service, submits a contact form, visits the website, brings in a bicycle for inspection or repair, approves work, or completes payment. We may also receive information from routine website tools that support form delivery, basic security, and site performance.

Most information comes directly from the customer or from workshop handling of the bicycle.
03

Cookie Types

We may use essential cookies to support site operation, session cookies to maintain form or navigation state, and limited analytics or preference cookies where enabled. These tools help with security, page performance, and understanding how the site is used.

Cookie use is limited to standard website functions and basic measurement.
04

Cookie Controls

Users may manage cookies through their browser controls and, where available, through site settings. Blocking some cookies may affect form submission, session stability, or other basic website functions.

Browser settings can be used to limit or remove non-essential cookies.